Suman Saurav - Portfolio

About Me

Results-driven IT Administrator with 3+ years of experience in IT support, system administration, and enterprise infrastructure management. Proficient in Active Directory, ServiceNow ticketing, and IT asset lifecycle management. Adept at managing end-user support operations, resolving hardware/software issues, and maintaining compliance with organizational IT policies.

Key Skills

IT Support & Helpdesk

System & Network Administration

Access Management

Asset & Inventory Management

Security & Compliance

Data Recovery & Backup

Experience

IT Administrator | Wipro Technologies

April 2023 – Present | Pune, India

Handle ServiceNow ticketing system for incident, change, and service requests.
Provision/de-provision user accounts, email access, and drives with Active Directory.
Manage desktop, laptop, and MacBook deployments including OS configuration.
Perform IT asset tagging, host entry management, and inventory updates.
Implement endpoint security policies using Trellix.
Coordinate with L2/L3 support teams to escalate critical incidents.

Key Contributions

Streamlined IT asset lifecycle process reducing delays.
Managing Enhanced endpoint security with AV/Trellix.
Improved SLA compliance for ServiceNow ticket resolution.

Certifications

CCNA: Cisco Certified Network Associate
IT Networking Fundamentals
Cyber Security Course: Hackers Exposed
Intune for Windows Training (2025)
Ultimate AWS Certified Cloud Practitioner CLF-C02 (2025)

Contact Me

📧 Personal: sumanaryan4@gmail.com

📧 Professional: suman.saurav@wipro.com | suman.saurav@ext.icicibank.com

📞 Mobile: (+91) 9006300902

🌍 Pune, Maharashtra – 411005, India

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