Suman Saurav
IT Administrator | Wipro Technologies
📧 sumanaryan4@gmail.com | 📞 (+91) 9006300902
📍 Pune, Maharashtra – 411005, India
IT Administrator | Wipro Technologies
📧 sumanaryan4@gmail.com | 📞 (+91) 9006300902
📍 Pune, Maharashtra – 411005, India
Results-driven Corporate IT Administrator and Independent Web Developer with 3+ years of experience in IT support, system administration, and enterprise infrastructure management. Skilled in Active Directory, ServiceNow, IT asset lifecycle management, endpoint security, and compliance. In parallel, I actively design and manage digital platforms using HTML5, Tailwind CSS, and modern web frameworks. I create and publish engaging reviews on books, politics, and social issues. AI-Driven Professional: I leverage Artificial Intelligence tools daily for productivity, IT troubleshooting, content creation, automation, and research—enhancing efficiency, decision-making, and creative output in both professional and independent projects.
April 2023 – Present | Pune, Maharashtra, India
Streamlined IT asset lifecycle process, reducing procurement delays by 60% and improving asset utilization rates.
Managed endpoint security with Trellix implementation, achieving 99.5% threat detection rate and zero data breaches.
Improved SLA compliance for ServiceNow ticket resolution from 85% to 98%, enhancing user satisfaction scores.
Implemented secure remote access solutions for 200+ employees during the pandemic, ensuring business continuity.
Led migration of 500+ user accounts and data to Microsoft Azure cloud, reducing infrastructure costs by 35% and improving scalability.
Implemented automated ticketing workflows and self-service portals, reducing manual ticket resolution time by 50% and improving user satisfaction.